IT Support
IT Support Services
Aegis IT offer a range of services from pre-sales, design and implementation to support and consultancy.
Whether you are having problems with your existing IT systems, or are looking build on what you have, Aegis IT can assist you by helping address your problems and advise on how to move forward.
In addition to our pre-sales advice we also provide on-going technical support through our Support Line and Technical Timebank services.
Support Line Service
The Aegis IT Support Line service offering provides customers with fast access to specialist technical skills to assist with the prompt resolution and management of post installation questions on the use and operation of Operating System software and a range of additional products.
Main Features
- 'Single point of Contact'.
- Access to skilled technical specialists for assistance with both defect and "How to / Usage" questions.
- Assistance with problem determination and identification.
- Assistance with problem management to resolution.
- Defined service level objectives.
- Customer Focal Point, and in-house centre of technical skills.
Technical Time Bank
The timebank allows the facility to place calls through our help desk to obtain assistance from our technical consultants, who can then be assigned to focus on your specific requirement. This can include assistance with areas such as:
- Products not covered by the telephone support contract
- Technical workshops
- Assistance in defining requirements for tenders
- Advice and guidance when planning change
- Issues relating to Infrastructure, Storage and communications
- Microsoft Operating System skills
- Application of patches, fixes, upgrades