Our proactive service aims to detect problems on your infrastructure before they become problems for you, watching your systems 24 hours a day and 365 days a year we aim to keep your business operating throughout any conditions or incidents come your way.

Sentinel Proactive Technical Support offers our clients the following benefits:-

• Proactive support through our sentinel eyes service
  
• Telephone support direct to our technical consultants for rapid problem resolution
• Fly to site as required for accelerated response and resolution
• On-site visits and client review meetings

Sentinel Cyclops Service

Aegis use an automated service to watch clients systems for problems before they become a problem for the business. By watching our clients systems we current pro-actively resolve 98% of problems before they become a visible problem.

Simple and seamless service from Aegis IT

Telephone Support

In the event that a problem occurs our service desk is staffed by consultants who are able to assist directly. There are no call filtering systems in operation and therefore no delays in helping you with your problem.

Fly to Site

Aegis pride ourselves on our ability to respond to customer needs. We offer this service to assure our clients that in the event of a serious problem we can be on-site within an agreed service level to provide the best possible support to our clients and resolve issues in the most timely manner.

On-Site visits and client review meetings

You business requirements are always changing so as part of our service we hold regular reviews with our clients to ensure that we are meeting your requirements.

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